Yesterday felt like Christmas here at the Barton home. My new 32oz Vitamix container was delivered! The story begins like this: Last week my daughter was making almond milk in the Vitamix and she heard a high pitched sound we don’t usually here when running the machine. She let me know and I check it out right away. I heard what she heard so I switched containers to see if it happened again. When the sound didn’t return I turn my attention to the blade assembly on the 32oz container. Sure enough the blade was not turning as freely as it usually does. So we switched to using the 64oz container and called the company to let them know what was going on.
When we purchased the Deluxe Complete Kitchen it came with a 7 year warranty . We added an extra year because we have a large family. That gives us coverage until 2019! I have never had any company back their product like that! I ended up speaking to a very nice customer service representative who not only placed the order for my replacement container but also gave me great tips on nut butters easier to blend and remove from the container. It was like talking to an old friend rather than a rep just trying to get off the phone to get to the next call. This family owned company really knows how to take care of their customers.
Now Their new machines come with an automatic 10 year warranty! I know of no other company that stands behind their products like that. I’m sticking with Vitamix! For free shipping and handling, Shop Vitamix! here.